All online or direct bookings will require a credit card be put on file to reserve your appointment scheduled. No exceptions. All credit card information is encrypted, and our computer system is compliant with all PCI requirements for yours and our safety. Please note that stylists are only paid when their chair is full, this policy helps shows a commitment to following through with appointments made and time reserved. (*see cancellation/no show policy below)
We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of Aveda products is also available for browsing and shopping.
Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
Here at The Stylist Salon Caldwell, we understand our guests have busy lives, so our cancellation policy gives you flexibility when canceling appointments. We ask you to notify us 48 hours in advance to change or cancel appointments, 72 hours for parties of 3 or more. This gives our technicians a chance to re-book the appointment. We will require a credit card to book and hold the reservation. If the reservation is canceled after the 48hour window the card will be charged 50% of the scheduled service”. In the event you miss your appointment, without giving notice, your appointment will be considered a NO SHOW and you will be charged 50% of the estimated cost of the appointment and will not be booked again without a 100% deposit of estimated appointment cost which is non-refundable upon a NO SHOW/NO NOTICE situation. Thank you for understanding.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Visa, MasterCard, Discover, and cash are all accepted methods of payment. We do not accept Check.
The Stylist Salon Caldwell is not responsible for lost or stolen items or items left behind.